Privacy Policy for Park Avenue

1 Introduction

Park Avenue (parkavenue.onl) is an online entertainment platform that provides gaming services including Live Casino, Slot Games, Fish Games and more to players. This Privacy Policy explains how Park Avenue collects, uses, stores and protects the personal information of everyone who registers an account or visits the platform.

By creating a Park Avenue account or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy. This policy should be read together with our Terms and Conditions and Responsible Gaming policy, both of which form part of your agreement with Park Avenue.

We are committed to handling your personal data with care, transparency and respect. If you have any questions about how your data is used, you can always reach our support team directly — the contact details are in Section 13 at the bottom of this page.

2 Data We Collect

Park Avenue collects only the personal data that is necessary to operate your account, process your PKR transactions and provide you with a safe and enjoyable gaming experience. The categories of data we collect include:

We do not collect sensitive categories of personal data such as health information, political opinions or religious beliefs unless you voluntarily share such information with our support team in the context of a responsible gaming request.

3 How We Collect Data

Park Avenue collects your personal data through several channels depending on how you interact with the platform:

• Registration form: When you create a Park Avenue account, you provide your name, contact number, email address and date of birth directly to us.
• Deposit and withdrawal requests: When you make a PKR transaction using JazzCash, Easypaisa, Raast, bank transfer or card, the relevant payment reference and transaction details are recorded on your account.
• Platform activity: As you use Park Avenue — browsing the Game Lobby, playing Live Casino tables, spinning Slot Games or playing Fish Games — your activity and session data is recorded automatically by our platform systems.
• Support interactions: When you contact the Park Avenue support team by email or live chat, the content of your communication is stored so that we can track and resolve your query effectively.
• Cookies and similar technologies: When you visit the Park Avenue website or use the app, cookies and similar tracking tools collect technical and usage data automatically. See Section 7 for more detail.
• Identity verification: If we ask you to complete a Know Your Customer (KYC) check, you may be asked to submit a copy of your CNIC or other identification document. These documents are handled securely and reviewed only by authorised staff.

4 How We Use Your Data

Park Avenue uses your personal data for the following specific purposes:

• Account management: To create, operate and maintain your Park Avenue player account, including processing your login, managing your PKR balance and applying bonuses.
• Transaction processing: To process your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card channels.
• Identity verification: To confirm that you are aged 18 or above and that your account details are genuine, as required before processing withdrawals or as part of a security review.
• Platform security and fraud prevention: To detect and prevent fraudulent activity, multi-accounting, bonus abuse and unauthorised account access. Technical data such as your IP address and device fingerprint is used to identify suspicious patterns.
• Customer support: To respond to your queries, resolve disputes, investigate complaints and maintain a record of our communications with you.
• Responsible gaming monitoring: To review your gaming activity for patterns that may indicate problem gambling behaviour, in line with our commitments on the Responsible Gaming page.
• Platform improvement: To analyse how players use the platform so we can improve the game experience, fix technical issues and introduce new features.
• Promotional communications: To send you information about Park Avenue bonuses, VIP programme updates and promotions — but only where you have not opted out of such communications.

5 Sharing Your Data

Park Avenue does not sell, rent or share your personal data with third parties for their own commercial purposes. However, in order to operate the platform, we do share limited data with trusted service providers who act on our instructions. These include:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the transactional data necessary to process your PKR deposits and withdrawals.
• Identity verification providers: Where a KYC check is required, your identity documents may be reviewed by a third-party verification service operating under strict confidentiality and data security obligations.
• Fraud prevention services: Technical data (such as IP address and device information) may be shared with fraud detection systems to protect the platform and all players.
• Game providers: Third-party game studios that power our Live Casino, Slots and Fish Games titles receive session data necessary to run their games. These providers operate their own platforms and are bound by their own data protection commitments.
• Platform infrastructure providers: Hosting, cloud and security service providers that support the Park Avenue platform operate under data processing agreements that restrict how they can handle your data.

All third-party service providers who receive Park Avenue player data are required to handle that data securely and only for the specific purpose for which it was shared. We do not permit our service providers to use your data for their own marketing or commercial purposes.

Park Avenue may also disclose personal data if required to do so by a lawful authority — for example, in response to a court order or a formal legal request in connection with a fraud investigation.

6 Payment Data & PKR Transactions

Park Avenue supports PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards and mobile wallets. The security of your payment data is a priority for us.

When you make a deposit or request a withdrawal, the following principles apply to your payment data:

• Park Avenue records the reference number, amount and timestamp of each PKR transaction for account management and audit purposes.
• Full card numbers, CVV codes and full mobile wallet credentials are never stored on Park Avenue servers. Payment processing is handled by accredited payment gateways that operate under their own security standards.
• Withdrawals are only processed to a payment method registered in your own name. Park Avenue does not process payouts to third-party accounts.
• Your transaction history is accessible from your account dashboard and is retained for the period described in Section 9.

7 Cookies & Tracking Technologies

Park Avenue uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Park Avenue uses the following types of cookies:

• Essential cookies: These are necessary for the platform to function. They keep you logged in during a session and ensure that core features such as game loading and balance display work correctly. The platform cannot operate without these cookies.
• Analytics cookies: These help us understand which pages players visit most, how long sessions last and where technical issues occur. This data is used in aggregate form to improve the platform and does not identify you personally.
• Security cookies: These help us detect suspicious login attempts, flag unusual account activity and prevent automated bot access to the platform.
• Preference cookies: These remember your platform settings — such as your preferred language or display configuration — so you do not have to reset them every time you log in.

Most browsers allow you to control cookie settings, including blocking or deleting cookies. However, if you disable essential cookies, parts of the Park Avenue platform may not function correctly. You can adjust your browser's cookie settings through the browser menu at any time.

Park Avenue does not use third-party advertising cookies or share cookie data with external advertising networks.

8 Data Security

Park Avenue takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, loss, alteration or disclosure. These include:

• SSL/TLS encryption: All data transmitted between your browser or app and Park Avenue servers is encrypted using current SSL/TLS protocols.
• Password hashing: Your account password is stored in a one-way hashed format. It is never stored or accessible in plain text — not even by Park Avenue staff.
• Access controls: Access to personal data within Park Avenue is restricted on a need-to-know basis. Only staff who require access to specific data categories to carry out their role are authorised to view it.
• Regular security reviews: The Park Avenue platform and infrastructure are subject to periodic security assessments to identify and address potential vulnerabilities.
• Fraud monitoring systems: Automated systems monitor account activity around the clock for patterns that may indicate unauthorised access or fraudulent behaviour.

While Park Avenue takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a responsibility to protect your own account by choosing a strong, unique password and keeping your login credentials confidential. If you suspect your account has been compromised, contact the Park Avenue support team immediately.

9 Data Retention

Park Avenue retains your personal data only for as long as it is necessary for the purposes described in this policy. The general retention principles we apply are:

• Active accounts: Personal data associated with an active Park Avenue account is retained for the duration of the account relationship and for a reasonable period after the account is closed, to allow for the resolution of any outstanding queries or disputes.
• Transaction records: PKR transaction records are retained for a minimum period required for financial record-keeping and audit purposes.
• Identity verification documents: KYC documents submitted for account verification are retained for the period required following account closure, after which they are securely deleted.
• Support communications: Records of support interactions are retained for a period sufficient to ensure continuity of service and to handle any subsequent related queries.
• Inactive accounts: Accounts that have been inactive for an extended period may be subject to a data review. Where an account is permanently closed, personal data that is no longer required will be deleted or anonymised.

When personal data is no longer required, it is either permanently deleted from Park Avenue systems or anonymised so that it can no longer be linked to you as an individual.

10 Your Rights

As a Park Avenue player, you have rights in relation to the personal data we hold about you. These include:

• Right to access: You can request a copy of the personal data that Park Avenue holds about you at any time. We will respond to verified access requests as promptly as possible.
• Right to correction: If any personal data on your account is inaccurate or out of date, you can request that it be corrected. For basic account details such as your contact number or email address, you may be able to update these directly from your account settings.
• Right to deletion: You can request the deletion of your personal data. Note that where data is required for legal, financial record-keeping or fraud prevention purposes, we may be unable to delete it immediately — we will explain the basis for any retention.
• Right to restrict processing: In certain circumstances you can ask Park Avenue to limit how your personal data is used, for example while a correction request is being reviewed.
• Right to opt out of marketing: You can opt out of promotional communications from Park Avenue at any time by contacting the support team. Opting out of marketing does not affect essential account-related communications.

To exercise any of your rights, please contact the Park Avenue support team using the details in Section 13. We may need to verify your identity before processing a request to protect against unauthorised access to another player's data.

11 Minors & Age Policy

Park Avenue is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All players must confirm at registration that they are 18 years of age or older.

Where Park Avenue has reason to believe that an account has been registered by or is being used by a minor, the account will be suspended immediately and any funds in the account will be withheld pending investigation. If a deposit was made by a minor using a payment method belonging to a parent or guardian, Park Avenue will cooperate with the account holder to investigate the matter.

If you are a parent or guardian and believe that a minor may have registered an account at Park Avenue using your payment details or contact information, please contact the support team immediately so that the account can be reviewed and closed.

12 Policy Updates

Park Avenue may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in the services we offer or changes in applicable data protection requirements. When material changes are made to this policy, we will notify registered players via their registered contact details or through a notice displayed on the platform.

The date of the most recent update is always displayed at the top of this page. We recommend that all players review the Privacy Policy periodically. Continued use of the Park Avenue platform following a policy update constitutes your acceptance of the revised terms.

If you disagree with any changes to this Privacy Policy, you should discontinue use of the platform and contact support to request account closure.

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact the Park Avenue support team. We are committed to responding to all privacy-related enquiries as quickly as possible.

For responsible gaming related requests — including self-exclusion, deposit limits or play break requests — please contact support and clearly state the nature of your request so it can be prioritised. More guidance is available on our Responsible Gaming page.